Troubleshooting Guide: Group Leads Extension

Introduction

The Group Leads extension is a powerful tool for automating member approvals and data collection for your Facebook groups. However, occasional issues may arise that prevent it from functioning correctly. This guide provides step-by-step solutions to common problems so you can quickly resolve any issues and continue managing your group efficiently.

Missing Red Custom Approve All Button

If the red Custom Approve All button is missing on your group request page, check the following:

Possible Causes:

• Your Facebook account is not set to English.
• Google Sync is turned off.
• You are not logged into the extension.

Solution:

1. Ensure your Facebook language is set to English.
2. Turn on Google Sync if it is disabled.
3. Log into the Group Leads extension.

Group Leads Chrome Extension Not Visible

If the extension is installed but not visible:

Solution:

1. Click on the puzzle icon in the top-right corner of Chrome.
2. Locate Group Leads in the list of extensions.
3. Click the pin icon to add it to the extension tray.

Being Logged out Repeatedly

If you are frequently logged out of the Group Leads extension:

Solution:

Check the troubleshooting article here: Why Do I Have to Keep Entering My License Key?.

Unable to Approve New Members

If you cannot approve new members:

Solution:

1. Uninstall & reinstall the extension.
2. Restart your computer and approve one member.
3. Clear your browser cache & cookies, then refresh the request page.

Red Button Not Appearing

If the red button is missing:

Possible Causes & Solutions:

• Not logged in: Log into the Group Leads extension.
• Facebook language not set to English: Change it to English.
• Group name edited after adding: Delete and re-add the group.
• Google Sync turned off: Ensure it is enabled.

Data Not Syncing to Google Sheet

If the red button is visible but data isn't reaching your Google Sheet or CRM:

Solution:

1. Turn on Google Sync if it’s off.
2. Ensure you are logged into the correct Google account.
3. Update Google Sheet permissions to "Anyone with the link can edit".
4. Verify Group Leads has the necessary permissions: Check Google Permissions.
5. Make sure that Sheet1 and Sheet2 in your Google Sheet retain their original names and are not renamed.
   

Still Facing Issues?

If none of the above solutions work, contact Group Leads Support via email at [email protected] or use the live chat on the website.