What to Do If GroupLeads Repeatedly Asks for Your License Key

If the GroupLeads Chrome extension repeatedly prompts you to enter or reactivate your license key (especially after restarting your computer or closing your browser), it is usually caused by system network settings or cleared browser storage.

Below are the two main causes and step-by-step instructions to resolve them.

Cause 1: Automatic Proxy Setup is Turned Off

If automatic proxy detection is disabled in your operating system settings, Chrome extensions may fail to preserve persistent session authentication across computer restarts, causing GroupLeads to log out.

How to Fix:

Open Google Chrome and enter chrome://settings/system in the address bar (or go to Settings > System).
Click Open your computer’s proxy settings to open your operating system's proxy configuration panel.
Under the Automatic proxy setup section, make sure to turn ON "Automatically detect settings".

Cause 2: Browser Cookies Were Cleared

GroupLeads securely saves your login session ID in your browser cookies. If browser cookies are deleted manually or automatically, your active login session is erased, and you will need to enter your license key again.

Common Reasons Cookies Get Cleared:

Manually selecting Clear browsing data (including cookies) in Chrome settings.
Having Chrome configured to "Clear cookies and site data when you close all windows".
Third-party system cleanup tools (such as CCleaner or privacy utilities) automatically wiping browser cache and cookies.

How to Avoid This:

Avoid clearing cookies for extension domain sessions, or whitelist GroupLeads cookies in your browser/cleanup tools.

Need More Help?

If you have verified your proxy settings and cookie retention but GroupLeads continues asking for your license key:

Click the Live Chat icon on the bottom right-hand side of the page to connect with our support team in real-time.

✅ 🎉 You're all set! Once these settings are configured, GroupLeads will remain securely logged in without asking for your license key again.