How to Cancel Your Groupleads Subscription

If you need to cancel your GroupLeads subscription, our customer support team is available to process your cancellation request swiftly and ensure your billing stops immediately.

To protect user accounts and prevent unintended service disruptions to active Facebook group automations, data syncs, and CRM webhooks, subscription cancellations are handled securely by our dedicated internal support staff.

Follow the simple steps below to request a cancellation.

Prerequisites

Before submitting your cancellation request, please have the following details ready:

• The email address associated with your GroupLeads account / billing profile.
• Your GroupLeads License Key (if available).

Step 1: Submit a Cancellation Request

You can submit your cancellation request through any of our official support channels:

1. Email Support: Send an email to [email protected] with the subject line Cancellation Request: [Your Registered Email].
2. Help Center Widget: Visit the GroupLeads Help Center and click the Contact Support or live chat button in the bottom corner.

Step 2: Provide Your Account Details

To help us locate your subscription and process your request without delay, please include the following information in your message:

• Registered Email Address: The email you used during checkout.
• Reason for Cancellation: A brief note on why you wish to cancel (e.g., group project ended, changing marketing strategy, or taking a temporary break).

Step 3: Confirmation and License Deactivation

1. Once our billing team receives your request, an agent will verify your account details.
2. Your recurring billing profile will be cancelled immediately to ensure no future charges occur.
3. You will receive an official cancellation confirmation email containing your final billing summary and receipt.

Need to Pause or Need Technical Help Instead?

If you are canceling due to technical trouble, group configuration issues,please keep in mind:

• Free 1-on-1 Setup Call: Our technical team can jump on a quick call with you to troubleshoot any setup, Google Sheet sync, or CRM connection issues.
• Subscription Pause: If you are taking a short break from managing your group, you can request to pause your billing instead of canceling completely, keeping your templates and settings intact.

If you have any questions or require immediate assistance with your account, please reach out to our team at [email protected].