Troubleshooting Guide: Welcome Message Not Sent or Sent to Wrong Contacts

Issue 1: Messenger Login Required

Problem: You receive a prompt stating that you need to log in to Messenger with the same Facebook account. This occurs because you are either logged out of Messenger or have not logged in.

Solution:

1. Open a new browser tab in the same Chrome profile where your Facebook is logged in.
2. Go to messenger.com.
3. Click the Continue button to log in with your Facebook profile.
   • If you don’t see the Continue button, enter your email and password, then click Login.
4. Return to your Member Request page and approve people using the Group Leads red button.
5. Once approved:
   • The members should be added to the group.
   • Their data should be recorded in Google Sheets and the CRM.
   • They should receive the welcome message.

Issue 2: Stuck on "Group Leads is sending message, do not click anything" or Messages Sent to Wrong Recipient

Problem: The system appears to be stuck while sending messages, or messages are sent to the wrong person.

Solution:

This issue has been resolved. If you still experience it, follow these steps:

Step 1: Clear Browser Cache

1. Copy and paste the following URL into your browser’s address bar:
   chrome://settings/clearBrowserData
2. Click the Time range dropdown and select an appropriate range (e.g., "All time").
3. Click Clear data.

   

Step 2: Remove and Reinstall Group Leads

Remove the Extension:

1. Go to the Group Leads Chrome Web Store page.
2. Click Remove from Chrome to uninstall the extension.

   

Reinstall the Extension:

1. On the same page, click Add to Chrome.

   

2. Once installed, open the extension and log in to your account.

Step 3: Pin Group Leads for Easy Access (Optional)

1. Click the Puzzle icon in your Chrome toolbar.
2. Find Group Leads and click the Pin icon to keep it visible.