Why Automatic Welcome DM Messages are not sent?

Are you facing an issue where auto welcome DM messages are not being sent?

Even though you can see the approve and send message button, NO message gets sent.

Two things can cause that:

1) You open Facebook in a pop-up window

This means when you open Facebook on your browser, it’s not maximized.

The solution is to maximize your browser to make it full.

2) Using multiple screens/monitors.

This is due to the different resolutions of the monitors.

The solution is to unplug your screen, and the messages will get sent.

Our engineers are working on a permanent solution to both cases.

Thank you.