Why am I getting “You have to login in messenger.com with the same account” Error?
If you receive a popup message saying, "You have to log in to messenger.com with the same account," follow these steps to resolve the issue.
Step 1: Confirm Your Login Status
- Open messenger.com in your Chrome browser.
- Click the "Continue as username" button to ensure you are logged in with the same account as facebook.com.
Step 2: Prevent Messenger Redirection to Desktop App
- If messenger.com redirects to the Messenger Desktop App, return to the messenger.com tab.
- When prompted with “Use in browser for just once or always”, select Always.
- This ensures Messenger operates in Chrome instead of the desktop app.
- If you do not use the Messenger Desktop App, consider uninstalling it from your computer.
Step 3: Sending Messages via Group Leads
- When sending a message, a small popup Messenger window will appear on the bottom right of the screen .
- The Messenger window will automatically close once the message is sent.
Step 4: Using the Extension in Incognito Mode
- If you are using incognito mode, log in to messenger.com in incognito as well.
Following these steps will ensure smooth integration between Messenger and Group Leads.
Thank you!