Why am I getting “You have to login in messenger.com with the same account” Error?

If you receive a popup message saying, "You have to log in to messenger.com with the same account," follow these steps to resolve the issue.

Step 1: Confirm Your Login Status

1. Open messenger.com in your Chrome browser.
2. Click the "Continue as username" button to ensure you are logged in with the same account as facebook.com.

   

Step 2: Prevent Messenger Redirection to Desktop App

• If messenger.com redirects to the Messenger Desktop App, return to the messenger.com tab.
• When prompted with “Use in browser for just once or always”, select Always.
• This ensures Messenger operates in Chrome instead of the desktop app.
• If you do not use the Messenger Desktop App, consider uninstalling it from your computer.

Step 3: Sending Messages via Group Leads

• When sending a message, a small popup Messenger window will appear on the bottom right of the screen .
• The Messenger window will automatically close once the message is sent.

  

Step 4: Using the Extension in Incognito Mode

• If you are using incognito mode, log in to messenger.com in incognito as well.

Following these steps will ensure smooth integration between Messenger and Group Leads.

Thank you!